“The Amazon Way: 14 Leadership Principles Behind the World’s Most Disruptive Company” by John Rossman “Consider ‘obsession’ versus ‘satisfaction.’ Typical management strives to create and measure ‘customer satisfaction.’ They work to create a slightly more satisfied customer than the competitor and measure the experience in various ways. What if, instead , you ‘obsessed’ over your […]Read more "Book: The Amazon Way"
“LOVE ‘EM or LOSE ‘EM: Getting Good People To Stay” By Beverly Kaye and Sharon Jordan-evans. “Love ’em leaders genuinely care about their people. They appreciate, nurture, grow, recognize, challenge, understand, and respect them. And they believe this is the job of being a leader.” “What will keep you here?” “What might entice you away?” […]Read more "Book: LOVE ‘EM or LOSE ‘EM"
“Intrinsic Motivation at Work: What Really Drives Employee Engagement” by Kenneth W. Thomas Jack Welch, former CEO of General Electric, put it this way: “I think any company . . . has got to find a way to engage the mind of every single employee. . . . If you’re not thinking all the time about making […]Read more "Book: Intrinsic Motivation at Work"
These are my notes from MOOC from Coursera on People Analytics by University of Pennsylvania. Performance Evaluation “For any given level of effort, a range of outcomes can occur due to factors outside the employee’s control.” i.e. skils vs luck “Chance doesn’t persist. And if the challenge is to parse skills from chance, the single […]Read more "MOOC: People Analytics"
Here are my notes from Leading Teams MOOC from Michigan on Coursera. What is the Optimal Team Size? Benefits of larger teams More capabilities Moe resources More information and input More ideas and possible solutions Benefits of smaller teams More cohesive higher member satisfaction Faster decision making, consensus More effective individual contribution For startups, larger founding […]Read more "MOOC: Leading Teams"
Here are some notes based on the training at work today. What is emotional intelligence? “The ability to recognize and understand emotions in yourself and others, and use this awareness to manage your behavior and relationships.” — Emotional Intelligence 2.0 Travis Bradberry & Jean Greaves Key components of emotional intelligence Personal competence Self-awareness Self-managment Short-term: In […]Read more "Lecture: Emotional Intelligence"
A manager recommended “Priming Kanban: A 10 step guide to optimizing flow in your software delivery system” by Jesper Boeg. It’s a short read with many good points. Here are my notes: What is Kanban? “Visualize Work”: “Visualize every step in your value chain from vague concept to releasable software.” “Limit Work-in-Progress (WIP)”: “Set explicit limits […]Read more "Book: Priming Kanban"