“The Amazon Way: 14 Leadership Principles Behind the World’s Most Disruptive Company” by John Rossman “Consider ‘obsession’ versus ‘satisfaction.’ Typical management strives to create and measure ‘customer satisfaction.’ They work to create a slightly more satisfied customer than the competitor and measure the experience in various ways. What if, instead , you ‘obsessed’ over your […]Read more "Book: The Amazon Way"
“LOVE ‘EM or LOSE ‘EM: Getting Good People To Stay” By Beverly Kaye and Sharon Jordan-evans. “Love ’em leaders genuinely care about their people. They appreciate, nurture, grow, recognize, challenge, understand, and respect them. And they believe this is the job of being a leader.” “What will keep you here?” “What might entice you away?” […]Read more "Book: LOVE ‘EM or LOSE ‘EM"
“DevOps Handbook: How to Create World-Class Agility, Reliability, & Security in Technology Organizations” By Gene Kim, Jez Humble, Patrick Debois, & John Willis Two conflicting goals: “Respond to the rapidly changing competitive landscape” “Provide stable, reliable, and secure service to the customer” “organizations adopting DevOps are able to linearly increase the number of deploys per […]Read more "Book: DevOps Handbook"
“The Book of Joy” by Dalai Lama, Desmond Tutu, Gouglas Abrams “‘joy,’ as the Archbishop said during the week, ‘is much bigger than happiness. While happiness is often seen as being dependent on external circumstances, joy is not.’” “Suffering is inevitable, they said, but how we respond to that suffering is our choice.” “The ultimate […]Read more "Book: The Book of Joy"
Here are my notes for”The Art of communicating” by Thich Nhat Hanh “When we say something that nourishes us and uplifts the people around us, we are feeding love and compassion. When we speak and act in a way that causes tension and anger, we are nourishing violence and suffering.” “The energy of mindfulness is […]Read more "Book: The Art of Communicating"
“Intrinsic Motivation at Work: What Really Drives Employee Engagement” by Kenneth W. Thomas Jack Welch, former CEO of General Electric, put it this way: “I think any company . . . has got to find a way to engage the mind of every single employee. . . . If you’re not thinking all the time about making […]Read more "Book: Intrinsic Motivation at Work"
“Do You Talk Funny? 7 Comedy Habits To Become A Better (And Funnier) Public Speaker” by David Nihill “Laughter triggers a dopamine release, which aids memory and information processing. It’s like a mental post-it note that tells your brain, remember this.” “Humor is proven to increase the likelihood that your pitch or presentation will be […]Read more "Book: Do You Talk Funny?"