Lecture: Emotional Intelligence

Here are some notes based on the training at work today.

• What is emotional intelligence? “The ability to recognize and understand emotions in yourself and others, and use this awareness to manage your behavior and relationships.” — Emotional Intelligence 2.0 Travis Bradberry & Jean Greaves
• Key components of emotional intelligence
  • Personal competence
    • Self-awareness
    • Self-managment
      • Short-term: In the moment
        • “Manage physical response”
        • “Create a reminder”
      • Longer term: Create good practice
        • “Separate fact vs. fiction; emotion vs. reason”
        • “Control your self-talk”
        • “Focus on freedoms rather than limitations”
        • “Be open to learning — be curious”
        • “Create goals — take action”
        • “Talk with someone not emotionally invested”
        • “Put mental recharge time into your schedule”
        • “Accept that change will come”
  • Social competence
    • Social awareness
      • “Ability to recognize and understand the moods of other individuals and entire groups of people.”
      • In the moment (excerpt from Emotional Intelligence 2.0, Bradberry)
        • “Greet people by name”
        • “Watch body language: yours & theirs”
        • “Purposefully time your responses”
        • “Listen”
        • “Put yourself in their shoes”
        • “Catch the mood of the room”
      • Plan Ahead (excerpt from Emotional Intelligence 2.0, Bradberry)
        • “Anticipate interactions, reactions & determine best approach”
        • “Plan questions to ask”
        • “Consider the whole issue — other things going on”
    • Relationship management
      • “Be open & curious — focus on others”
      • “Build trust: take feedback well, make your feedback direct & constructive”
      • “Complement the person’s emotions or situation — when you care, show it”
      • “Explain your decisions, don’t just make them — avoid giving mixed signals”
      • “Only get made on purpose”
      • “Tackle tough conversations — don’t avoid the inevitable”

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