Lecture: Emotional Intelligence

heart_brainHere are some notes based on the training at work today.
  • What is emotional intelligence? “The ability to recognize and understand emotions in yourself and others, and use this awareness to manage your behavior and relationships.” — Emotional Intelligence 2.0 Travis Bradberry & Jean Greaves
  • Key components of emotional intelligence
    • Personal competence
      • Self-awareness
      • Self-managment
        • Short-term: In the moment
          • “Manage physical response”
          • “Create a reminder”
        • Longer term: Create good practice
          • “Separate fact vs. fiction; emotion vs. reason”
          • “Control your self-talk”
          • “Focus on freedoms rather than limitations”
          • “Be open to learning — be curious”
          • “Create goals — take action”
          • “Talk with someone not emotionally invested”
          • “Put mental recharge time into your schedule”
          • “Accept that change will come”
    • Social competence
      • Social awareness
        • “Ability to recognize and understand the moods of other individuals and entire groups of people.”
        • In the moment (excerpt from Emotional Intelligence 2.0, Bradberry)
          • “Greet people by name”
          • “Watch body language: yours & theirs”
          • “Purposefully time your responses”
          • “Listen”
          • “Put yourself in their shoes”
          • “Catch the mood of the room”
        • Plan Ahead (excerpt from Emotional Intelligence 2.0, Bradberry)
          • “Anticipate interactions, reactions & determine best approach”
          • “Plan questions to ask”
          • “Consider the whole issue — other things going on”
      • Relationship management
        • “Be open & curious — focus on others”
        • “Build trust: take feedback well, make your feedback direct & constructive”
        • “Complement the person’s emotions or situation — when you care, show it”
        • “Explain your decisions, don’t just make them — avoid giving mixed signals”
        • “Only get made on purpose”
        • “Tackle tough conversations — don’t avoid the inevitable”
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