Linda Kaplan Thaler and Robin Koval wrote a nice little book “The Power of Nice: How to Conquer the Business World with Kindness“. Although I question some of the root-cause justifications or arguments presented in the book, I certainly like the overall theme and most of the ideas presented in the book. I am including some of the quotes from the book below. However, it won’t paint you a complete picture presented by the book. Get you self a copy. It’s a fast read.
(Page 3-4) “Nice is not naive. Nice does not mean smiling blandly while other walk all over you. Nice does not mean being a doormat. In fact, we would argue that nice is the toughest four-letter word you’ll ever hear. It means moving forward with the clear-eyed confidence that comes from knowing that being very nice and placing other people’s need on the same level as your own will get you everything you want.”
(Page 28) “When you start acting from a place of abundance, you’ll start to feel that sense of abundance. Once you start to experience that richness, you won’t worry so much about what the Joneses have.”
(Page 36) “It’s a lot easier to make your client, your boss, or your husband more receptive to your ideas if you say it with a smile.”
(Page 68) “Whether you are a manager or a business owner, a colleague or a friend, when you’re able to help others discover a solution on their own, you’re helping them to not just solve the problem but to find a way to solve future problems as well.”
(Page 79) “For example, say someone tells you that they hate what you’re wearing. You could say something nasty back, or you could thank them for being concerned about your appearance. The actual intention of the person doing the clothing critique is unimportant. What matters is that you train yourself to interpret the encounter in a positive way.”
(Page 106-107) “It doesn’t matter how small the business is — because for a junior-level person who just sold a coupon ad, that’s their whole world. If we don’t recognize it, we’re essentially saying that their work doesn’t matter.”
(Page 114) “The beauty of focusing on other people’s concerns is that it shifts your attention away from your own worries and anxieties. And it’s a lot cheaper than therapy!”