Trust, the glue of Relationships and Knowledge Exchange

I was impressed by Dr. Karen Stephenson‘s talk about social networks. She firmly believes that “relationships are the true medium of knowledge exchange, and trust is the glue that holds them together.” (Page 248, “Enlightened Power”, see pdf) Without trust, much of organizational machinery breaks down and can leads to failures in reaching organizational goals. This certainly is a powerful concept and at the same time subtle enough that we may overlook its importance.

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