While browsing around on web hosting companies, I came across bluehost.com. They offer a very competitive package with many great features and values. At the time of this blog post, they offer 30GB of space, 750GB of traffic/mo, lots of php web applications available, shopping cart, awstats/webalizer, certificate, etc. All these are for a low price of $6..95/mo if sign-up with them for 2 years. I was really impressed by how much the customer can get for so little money.
To make sure this is really a good deal, I went on to read user reviews. Just about all are great. I noticed one user stated that the hosting company requires an extra identification before they would permit ssh/shell access for an user. Although their term of service do say that they will protect customer’s privacy, asking for driver’s license or passport seem a bit overkill and may raise concerns about the safety of personal data.
Such an extra identification requirement got me thinking a bit more and I went to bbb.org and looked up their record. Oh boy. That is a deal killer. Matt, If you ever read this, tell your customer support department to resolve the complaints ASAP.
I am sure they work very hard to deliver the best value and service in this cut throat business. Combined with their recent service issues, I would give them a bit of time and check back later to see if they improve. So, I would not recommend bluehost.com until they get their act together.